Frequently asked questions
Find quick answers about accounts, sign-in, votes, uploads, reporting, and privacy.
What can I do on this website?
You can read notices, app guides, FAQs, policy documents, service status, and submit support requests or reports. Use the JudgePop app for feeds, voting, and posting.
Can I browse the feed or vote on the web?
No. This website is the official support center. Feeds, creating posts, voting, comments, rankings, and other core community activity are provided in the app.
How do I open or install the app?
Visit the app information page for an available app-open link or official store route for your device. A route is shown only when its availability and official destination have been confirmed.
What should I do if I cannot sign in?
Check the sign-in method you used and your network connection, then restart the app. If the issue continues, contact support with the time, device, OS, and app version.
What should I check if Sign in with Apple is not working?
Check your Apple account status and network, then try again. If it continues, send the error message, time, and device details without including passwords or authentication tokens.
What should I do if my vote is not reflected?
Check your connection, reopen the screen, and verify the result. Avoid repeated submissions. If it continues, report the bug with the post identifier and time of occurrence.
What should I do if a photo or video upload fails?
Check photo access permission, your connection, and the selected file, then try again. If it still fails, report the file type and size, device, OS, and error message.
How do I report a post, comment, or user?
Use the report option on the relevant content or account in the app first. If more context is needed, submit a report with the related ID or link through this portal.
Where can I find account deletion guidance?
See the account and privacy guide and the currently published account deletion document. Use account support if identity verification or additional help is required.
Where should I send a privacy question?
Select Privacy Inquiry in the support center. Do not include passwords, sign-in tokens, or unnecessary identity documents.
What should I do if a Lucky Code is not applied?
Check the entered code, published validity period, and usage conditions. If it continues, do not post the full code publicly; send the error and context through Lucky Code support.
Are language and country or region the same setting?
No. Interface language, content language, and country or region can serve different purposes. Check the relevant guide for options currently available in the app.
How can I check my support request?
Use the reference number and status instructions provided after submission. Email confirmation or another secure lookup step may be required to prevent access to someone else's request.
Where can I check for an incident or maintenance?
Check the service status page for published component status, incidents, and maintenance notices. If there is no recent official update, check again before opening a support request.